To meet our customers ever changing needs and requirements, here at the RBC Group we pride ourselves on continuously investing and improving the technology we use. This helps drive efficiencies, reduce waste and provide full end to end visibility of your equipment under our control.
Automated email and SMS alerts enhanced by an online portal gives you live ETA’s and updates without the need to pick up the phone. Our handheld terminals with built in GPS technology will provide revised ETA’s if required keeping everyone informed. In addition, our barcode scanning technology enables complete tracking of your equipment from the start of the process right through to delivery and installation. We can customise the delivery or installation check list unique to your requirement, take a picture of the unit in situ, capture your customers signature and then this is available in real time through our online portal.
Booking jobs couldn’t be simpler than with RBC Group. Our online portal will enable to you quickly and easily upload your order, save and reuse jobs, create templates, view the current status and retrieve POD information. For those with more complex requirements our in-house IT department can quickly organise EDI interface or CSV upload to reduce data entry duplication and errors.
To maximise space and drive efficiency we have an industry leading warehouse management system, again developed in house. Anything that comes in and out of any of our warehouse locations has a unique barcode label and is scanned in and allocated to a specific location. With live reporting you can see where your equipment is, where it has been and any current stock levels.
Developed inhouse we are confident our technology we use to support the remanufacturing process is unrivalled across Europe. All our technicians work with hand held rugged tablets to follow an established workflow.
This is entirely configurable; any work flows and processes are agreed in advance with time and motion studies to ensure that our technicians complete the tasks in the time expected. At the end of each process we take pictures which is time and date stamped. At any point of the remanufacturing process we know the equipment’s current status as well as parts used and the associated costs from start to finish of the process.