Technical Field Services

In response to the growing requirement of our existing and potential customers for an end-to-end solution, we are pleased to announce the addition of our technical field service division, which specialises in the vending, horeca, refrigeration, and cooler markets.

This new division is perfect for anyone looking to refurbish or remanufacture units in the vending and horeca industries. We take care of every stage of the process from the initial refurbishment to the eventual fitting and setup.

Highlights of our technical field services

We specialise in delivering reactive and planned maintenance across the UK, supported by our fully-trained and perfectly-equipped technical field service engineer team.

  • Nationwide cover
  • 7-day cover as standard for reactive calls
  • Installation, commissioning, preventative maintenance and service
  • Refurbishment and remanufacture
  • Passionate about delivery of first fix as key industry measurement
  • Company employed field engineers
  • Telephone help desk support for minor issue resolution
  • In-house call centre
  • In-house parts centre
  • Service tailored to individual client needs
  • Fully-inclusive contracts, fixed-price calls or PAYG

Our Technology

All of our engineers work with hand-held rugged tablets to follow an established workflow. This process is entirely configurable; all workflows and processes are agreed in advance with time and motion studies to ensure that our technicians complete the tasks in the time expected. At the end of each stage we take pictures, which are time and date stamped, and record the parts used and the associated costs from start to finish.

Industries we work with

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Medical Equipment

Diagnostic, Imaging, Furniture and Refrigeration

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Telecomms & Power

Network Equipment, Cabinets and UPS Systems

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IT & Office Equipment

Printers, Photocopiers, Work Stations, Locker Systems

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Catering & Refrigeration

Uprights, Under counters and Multi Decks

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Banking & Finance

Safes, ATM’s and Self Service Check Outs

Audio / Visual

Audio / Visual

Digital Signage, Kiosks and Smart Screens

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Vending & Horeca

Free Standing, Table Top, Traditional and PODS

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Gym & Fitness

Treadmills, Cross Trainers and General Equipment

How to contact us

If you're interested in enquiring about our services, then we’d advise you to get in touch and have a chat with a member of the RBC Group team.

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Unit K1 Brunleys
Kiln Farm
Milton Keynes
MK11 3EW